End User Client
LegalVault End User Client Support
If you are in need of any assistance or would like to submit feedback please contact our support team: Email: support@legalvault.com Submit a Ticket from Help Center
My wallet card was stolen or went missing
Please contact us right away to change your PIN so that your information stays secure.
.pdf files are downloading as .txt
This problem only occurs when ALL of the below are true: the .pdf file being downloaded was saved with Adobe Acrobat version 1.5 and lower (this version is from Adobe Acrobat 5) the computer being used is a Mac the browser used to download the .pdf ...
How to give others access to your LegalVault account
Every LegalVault account can only be accessed with the assigned username and password. There can only be one login per account. Therefore if you would like to give others access to your LegalVault account you would need to share your own credentials ...
Does LegalVault have a logout timer?
The LegalVault client portal has a 60 minute logout timer where the account is automatically signed out when there is no activity to the account.
LegalVault Upload Limits
LegalVault subscriptions come with unlimited storage of files but in general we do not suggest more than 25 additional files. However there are files size limits: Advance Directives must be in .doc, .docx, or .pdf format and must be smaller than 1MB. ...
Can you share documents with my law firm through LegalVault?
Yes! LegalVault is a secure storage system that will accept most file types. Here you will find instruction on How to upload files to your LegalVault account. Your law firm will be able to login to LegalVault on their end and access your uploaded ...
Requesting a LegalVault Wallet Card for a Client
login to site manager click the LegalVault Menu option on the left side click the "clients" submenu option click the administration icon - select the icon that says "request a wallet card" select whether it should be mailed to your firm or directly ...
Incorrect information on my LegalVault card
If you received your LegalVault card and the information on the card is not accurate please contact your LegalVault Law Firm to get an updated card. The Law Firm will correct any mistakes or errors and request a new card.
Locked out of my LegalVault account
If you are locked out of your account please send an email to support@legalvault.com with the subject being Locked out. In the body of the email please include your name and your member ID. A LegalVault representative will unlock your account within ...
How can I change my LegalVault password?
As long as you know your current password you would be able to update it by logging into LegalVault account and clicking the "Manage Access to your Account" icon under the "Your Settings" tab. There will be a section called "Update Username and ...
How to upload files to your LegalVault account
LegalVault allows for documents to be stored in 2 locations depending on if the documents are Advance Directives or Legal/Financial documents. If they are Advance Directives: Login to your LegalVault account here Click on the "Medical" tab and upload ...
Trouble Logging into LegalVault
Make sure you are logged out of your LegalVault account. Additionally, most web browsing problems are solved by either clearing cookies and or using incognito/private mode If you are still having trouble logging in please send us an email at ...
Renew your LegalVault Subscription
Please Note: If your account is not renewed within 30 days of expiration, all of your stored data and documents will be permanently purged from the system. You may easily renew online by: visiting legalvault.com/renew Logging into your account using ...
Clearing Cache and Deleting Cookies
Cookies are small data files used by websites to track your internet usage. Cache are temporary data files used by browsers to quickly present websites from previously stored visits. Please Note: Cookies are essential to some websites. You’ll find ...
Private/Incognito Mode
When visiting any website, all data such as text, media(pictures), and cookies are loaded stored on your computer for faster viewing. Private/Incognito mode is a setting that prevents the browser from storing any date. This mode may take the page ...