Deceased Clients

Deceased Clients

When an End User passes away there are 2 options available to the Law Firm:

  • Delete the account 
  • Once you are ready to permanently delete the account, send an email to support@legalvault.com requesting the deletion of an account with the End User's member ID and full name
  • Leave the account open till expiration
  • This will give any people with post mortem access the opportunity to gain access to end user data and the account will be deleted if not renewed.

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    • Legalvault Law Firm Support

      If you are in need of any assistance or would like to submit feedback please contact our support team: Phone: ‭(877) 269-0076 x815 Email: support@legalvault.com Submit a Ticket from Help Center *Support inquires for End User Clients